Community Policing Resource Centre Kapurthala

In an endeavor to improve the responsiveness of the police to the needs and aspirations of the people, the COMMUNITY POLICING RESOURCE CENTRE (CPRC) has been established at District Head Quarters Kapurthala. CPRC will work as a single point public interface under which various schemes will be implemented. The CPRC will help police in delivering people friendly and responsive administration, thereby coming upto the expectations of the people. The centre will also involve community in tackling crime and to implement community-oriented schemes in partnership with NGOs, grass root organizations and other government departments.

CPRC covers carpet area of about 3200 sq.ft having 8 rooms in addition to a big reception room. It is located on RCF road in the premises of police station Sadar, Kapurthala. CPRC is very convenient for people to reach either from Bus stand or Railway Station.

In CPRC all services are provided under Right To Service Act 2011.

Sr. No	Name Of Service	Facilitation Charges	Time  in which service provided	Providing Authority
1.	Registration of Foreigners (Arrival and Departure)	100/-	On the spot	CPRC/SSP
2.	Extension of Residential Permit of Foreigner	500/-	5 days	CPRC/SSP
3.	Copy of FIR or DDR	5/- Per page	On the spot	I/C CPSC/SHO
4.	NOC for use of loud speakers	100/-	5 days	I/C CPSC/SHO
5.	NOC for Fairs/Melas/Exhibitions	500/-	5 days	I/C CPSC/SHO
6.	Stranger Verification (after receiving the verification from other District/State of which the stranger is a resident)	50/-	5 days	I/C CPSC/SHO
7.	Tenant/ Servant Verification  ( if resident of local area)	50/-	5 days	I/C CPSC/SHO
8.	Tenant/ Servant Verification ( if resident of other District/ State and after receiving the verification from other District/ State)	50/-	5 days	I/C CPSC/SHO
9.	Other Verification related services	50/-	30 days	I/C CPSC/SHO
10.	Copy of untraced report in road accident cases	5/- Per page	45 days	I/C CPSC/SHO
11.	Copy of untraced report in case pertaining to stolen vehicles.	5/- Per page	45 days	I/C CPSC/SHO
12.	Copy of untraced report in theft cases	5/- Per page	60 days	I/C CPSC/SHO
13.	NOC for pre-owned vehicles	100/-	5 days	I/C CPRC
14.	Service Verification	50/-	10 days	SSP/SHO
15.	Character Verification	50/-	10 days	SSP/SHO
16.	Verification for renewal of Arms Licence	200/-	15 days	SSP/SHO
17.	NOC for issuance/ renewal of License of Arms Dealers	500/-	15 days	SSP/SHO
18.	Issuance of NOC for setting up of Petrol Pump, Cinema Hall etc.	500/-	15 days	SSP/SHO
19.	Passport Verification	100/-	21 days	SSP/SHO
20.	Verification for fresh Arms License	200/-	30 days	SSP/SHO
21.	Acknowledgement of complaints	-	On the spot	SHO
22.	Information of action taken on complaints (DDR/FIR/matter closed	-	15 days	SHO
23.	MRG Inquiry in case of loss of Passport abroad	500/-	10 days	SHO
24.	Other services related with passport/Missing Passport	100/-	On the spot	I/C CPSC/SHO
25.	Appointment of retainer of weapon	100/-	15 days	I/C CPSC/SHO
26.	Addition/Deletion/Sale/ Permission/ Entry weapons/ NOC etc	100/-	15 days	I/C CPSC/SHO
27.	Counter sign of document	10/-	10 days	I/C CPRC

1.    RECEPTION ROOM

The reception room caters to the visitors who come to CPRC for various works. A lady ASI works as a receptionist who records all the details about the visitors. The visitors register is maintained at the reception with the details like name of the visitor, purpose of visit, whom to meet, remarks, etc.
View of reception Hall

In the reception room about 120 books on various topics like women and child rights, freedom fighters, great sons of India, history, culture, religion, Punjabi literature, story books for children, etc. have been kept for public and staff posted at CPRC.

Various paintings and posters on social issues like dowry demand, dowry deaths, rape, child rights, human rights, etc. have been displayed in the gallery, so that just by cursory look people get impression about the social evils. 

2.    INFORMATION COUNTER

Information counter is paperless office and is the most important organ of community policing resource centre. The information counter has information on variety of issues. Four I-3 computers along with internet facility have been provided at the counter. Four computer operators have been specially trained for this purpose. To carry out the smooth and efficient functioning of CPRC, softwares have been developed on passport verification, service verification, arms licences, motor vehicle verification, national status, etc. With the use of softwares the information is retrieved within a minute and caller is given feedback immediately. He gets information without wasting time on telephone itself. It also creates new kind of work culture in the police department as well as it instills confidence among the people.

3.      ECONOMIC OFFENCES WING ( Back side CPRC Building )

A large number of cases of cheating and fraud of serious natures are reported by the public. The dealing of these cases requires knowledge about laws, and the procedure to be followed for the investigation of the cases.

 Keeping in view the serious nature of the problem Economic Offences Wing has been established at CPRC to look into the problems of serious fraud, illegal travel agents cases, etc. It is headed by an Inspector rank officer.

4.      WOMEN CELL

The cases relating to domestic violence and demand for dowry are often reported to the police. These cases have to be dealt with lot of sensitivity. A matrimonial dispute redressal committee consisting of social activists, lawyers, reporters, retired police officers, house wives, retired teachers, etc. has been constituted. They were given training about handling of various natures of cases.  It has been observed that in more than 95% of the cases the matter is sorted out amicably.

View of women cell

The women cell is being headed by a Lady Inspector along with supporting staff.

5.      FOREIGNER REGISTRATION BRANCH

Foreigner Registration Branch situated in CPRC Building which is being headed by a Assistant Sub-Inspector. Kapurthala district is known for large number of NRIs who are settled worldwide. This branch deals specially registration ( Arrival and Departure ) And visa extension etc.

Applicant take appointment online from under the IVFRT  Project. All work done in IVFRT Project( MHA ) in FRO Branch.

Foreigner registration is also called the Registration Permit, which enables foreigners to stay for a particular period of time in India.

Foreigner’s complete details are filled like name, father’s name, address abroad and in India, nationality, passport number, its validity, visa number and its validity, authorized stay or extension date. In case the extension is already authorized, reason for extension is mentioned.

In this case the most important query is to find the persons whose authorized stay has been expired or about to expire. This query guides the police department to tell applicant about overstay and instruct him to extend his stay if he wants. This query solves a major problem of foreigners who comes to India and keeps on living here beyond their authorized stay.

6.      Anti-human Trafficking Unit

 This unit deal with the complaints regarding lost children’s marked by SSP Kapurthala. There are different teams for find out the Lost children’s by checking on different places.  This is being headed by a Inspector under the supervision of DSP Bholath.

7.   SOFTWARE’S FOR CPRC

Passport Verification:

          Passport facility provided to the applicant with in 21 Days under RTS Act 2011.

Saanjh Software on passport verification has been developed for easy retrieval of information about the passport application details.

The various entries made in the software are passport application number, district dairy number, applicant’s name, father’s name, address, Police Station, guarantees, enquiry officer, dispatch date to CID/DSP Sub-division, etc.

On receipt of application from the officers concerned, the receiving dates are filled and finally the application is sent to Regional Passport Office (RPO) with the comment that application is recommended or otherwise.

Filling of these details enables the user to fetch any kind of information on passport application. For example,

Ø      Particular of a passport application like its current status.

Ø      Searching a passport application on basis of district diary number, passport application number, applicant name, father’s name, address, etc.

Ø      Passport applications between specified dates.

Ø      Passport applications dispatched to CID or DSP (Sub Division).

Ø      Dispatched passport applications to RPO.

Any search with combination of any of the above condition can be seen and edited in no time.

All these queries make a visitor feel free to ask about his passport application status without remembering his/her passport application number, district diary number or any other details. The applicant can simply come and enquire about his/her application on basis of applicant name, address, father’s name, etc.

Saanjh Software also provides some statistical data like pending verifications with Police Station, CID or any other concerned authority.

Saanjh Software also gives facility to export data to dbase file/excel spreadsheet of new application details or queries which is sent to CPO, Chandigarh in their required dbase pattern.

Passport particular form send online in Saanjh Software to PSOC (Police Station Outreach centers ) for verification. 

Civil & Military Verifications:

            Civil /Military verification provided to the applicant with in 10 Days under RTS Act 2011.

Like passport verification all details are filled in the same way, but in this case verification number, instead of passport application number is mentioned. Same reports and queries are obtained in this case also. 

Arms License Verification:

Arms license verifications, which come to the department, are filled with base as diary number and DC office number, and particulars like applicant’s name, address, father’s name, village, Police Station and weapon for which license is required. We enter the required information in Saanjh Software and write the token number on Arms License form. Which is send to PSOC through Saanjh Software.

   Different dates like dispatch to Police Station, date of report by SHO, date of report by DSP, date of remarks by the SSP and dispatch to DC office are entered and also that whether the verification is recommended by the concerned authorities or not.

All these dates enable the user to search for verifications with a particular department for pending verifications, and recommended or not recommended verifications.

Rest all queries and reports are as extensive as described in Passport Verifications.

National Status Verification:

National status verifications verify the applicant’s address and his national status. Dates to be entered here are, date to dispatch to Police Station, receipt from DSP, dispatch to higher authorities.

Queries include same as in case of passport verifications and few more queries like verifications for a particular country, verification details of a particular passport number, etc.

NCRB

          NCRB service provided here in CPRC in “Vahan Samanvay”. This service about the involvement of vehicle in any crime. This service provided in 5 Days   

Detail of CPRC and CPSCc
 

Sr.No.	Name Saanjh Kendera	Inspector/In charge	Comp/Opt.	Receptionist	Helper CPRC/CPSC
1.	Community Policing Resource Centre Kapurthala	1	5	1	1
2.	Community Policing Suwidha Centre Kapurthala	1	3	1	1
3.	Community Policing Suwidha Centre Phagwara	1	3	1	1
4.	Community Policing Suwidha Centre Bholath	1	3	1	1
5.	Community Policing Suwidha Centre, Dudwindi (Sultanpur Lodhi)	1	3	1	1

SUPERVISION
All services provided under the supervision DCPO ( District Community Police Officer ) Kapurthala.